Call Center Agent - Cebu, Philippines based | Remote

Outbound Call Center Agent

This is a work remotely position based in Cebu, Philippines

Looking to work at fun and dynamic software company? We're a growing software company looking for experienced Customer Service Advocate.

As a winner of the 'Houston Best & Brightest Companies to Work for ', we place strong emphasis on offering a fun work-environment, healthy work-life balance of course, fun and challenging work.

See our near 5-star employer rating on Glassdoor

Responsibilities

• Ability to arrive to work on time, and as scheduled
• Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection
• Personable and willing to quickly build relationships over the phone
• Able to explain difficult concepts in simple terms
• Willing and able to persuade respondents to participate phone call
• Consent to be monitored and recorded while conducting phone calls
• Goal focused with willingness to accept coaching and development
• Work with Quality Control manager on improving overall call stats and customer satisfaction scores.

Benefits

• 100% Location Independent
• Competitive hourly rate with bonus opportunities.
• Fun and dynamic work culture

Requirements ( read carefully )

• High School diploma or GED equivalency
• 6 months of prior call center experience
• Computer and typing skills (data entry)
• Reading comprehension ability (English)
• Fluent in the English Language
• Prior experience working the graveyard/overnight shift
• Prior experience working remotely from home (Preferred)
• Prior experience in outbound research calling, or similar (Preferred)
• Ability to use a phone or wear a headset for extended periods of time
• Ability to use a computer keyboard and mouse
• Work environment is indoors, majority of time is spent sitting at a desk